/mcpTable 168: Fields in Dialer_Interval Table Keys and NULL Option Data Type Description Name NULL DBINT The number of calls made during the reporting interval that were abandoned. AbandonDetect NULL DBINT The number of calls in a reporting interval period that had to be abandoned. However, instead of disconnecting the call on a customer, the call was transferred to an IVR which played a message to the customer. AbandonToIVR NULL DBINT The number of preview/callback calls in a reporting interval period that the agent rejected. (These customers are not dialed. AgentClosedDetect NULL DBINT The number of preview/callback calls in a reporting interval period that the agent rejected. AgentRejectedDetect NULL DBINT Reserved for future use. AllPortsBusyCount NULL DBINT Time (in seconds) when all ports were utilized, and some dialer operations were not attempted because of a lack of port resources. AllPortsBusyTime NULL DBINT The number of calls made during the reporting interval in which an answering machine was detected. AnsweringMachineDetect NULL DBINT The number of calls in the reporting interval period that detected a busy signal. BusyDetect NULL DBINT The total number of records scheduled for a callback. CallbackCount NULL DBINT The number of calls in a reporting interval period that were dropped while ringing the customer's phone. CancelledDetect NULL DBINT The number of contacts dialed during the reporting interval. ContactsDialed NULL DBINT The number of calls in a reporting interval period that the customer abandonded after they picked up the phone. CustomerAbandonDetect NULL DBINT The number of calls that the wrong party answered; the customer was not home. CustomerNotHomeCount PK1, NOT NULL DBSMALLDATE The Central Controller date and time at the start of the reporting interval. DateTime Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 235 All Tables Dialer_Interval