McDewey

Keys and NULL Option Data Type Description Name AK1, NOT NULL DBFLT8 A value used internally by the system software to track virtual time. RecoveryKey NULL DBINT The value indicates Half Hour boundary interval (0 to 47). Two 15 minute interval records have a unique half hour boundary value. ReportingHalfHour NULL DBINT This value indicates the period, in minutes, over which the router calculates the Call Type and Call Type Skill Group data. The only valid value is 30 (default). ReportingInterval NULL DBINT The number of times the dialer attempted to reserve agents during this interval. ReservationCallAttempts NULL DBINT The total time all ports configured on the dialer spent reserving agents during the 30-minute interval. This may also include time in queue if the reservation script is using a queue node. ReservePortTime NULL DBINT The number of calls made during the reporting interval in which SIT tones were detected. SITToneDetect PK3, NOT NULL DBINT The Central Controller’s time zone for the date and time. The value is the offset in minutes from UTC (formerly GMT).The value is negative for time zones to the east of UTC and positive for time zones to the west of UTC. TimeZone NULL DBINT The number of calls made during the reporting interval in which a voice was detected. VoiceDetect NULL DBINT The number of calls where the customer phone number was incorrect. (The customer did not live there.) WrongNumberCount Dialer_Port_Map This table is in the Blended Agent category (see Blended Agent (Outbound Option), on page 616). To see database rules for these tables, see Blended Agent Tables (Outbound Option), on page 695. If Outbound Option was not selected during setup, this table will contain no data. Note Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 237 All Tables Dialer_Port_Map