McDewey

Keys and NULL Option Data Type Description Name PK NOT NULL DBINT The Central Controller’s time zone for the date and time. The value is the offset in minutes from UTC (formerly GMT).The value is negative for time zones to the east of UTC and positive for time zones to the west of UTC. TimeZone NULL DBINT The total number of calls ending in an agent answering the call during the last half-hour. Outbound Option: The number of calls in a half-hour period that detected a live person. VoiceDetectToHalf NULL DBINT The number of calls where the customer's phone number was incorrect (the customer did not live there). WrongNumberCountToHalf Dialer_Skill_Group_Real_Time THIS TABLE IS NOT CURRENTLY BEING USED. IT IS RESERVED FOR FUTURE USE. Note This table is in the Blended Agent category (see Blended Agent (Outbound Option), on page 616). To see database rules for these tables, see Blended Agent Tables (Outbound Option), on page 695. Local database only. Real time reporting for how campaigns are running on a dialer. Each skill group maps to a campaign. This is similar to the dump alloc provided in the dialer traces. Related Tables Dialer, on page 220 (via DialerID) Campaign, on page 156 (via CampaignID) Skill Group (via SkillGroupSkillTargetID) Table 177: Indexes for Dialer_Skill_Group_Real_Time Table index_keys index_description index_name DialerID, SkillGroupSkillTargetID clustered, unique primary key located on PRIMARY XPKDialer_Skill_Group_Real_Time Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 247 All Tables Dialer_Skill_Group_Real_Time