McDewey

Keys and NULL Option Data Type Description Name NULL DBINT Indicates whether calls from the agent are routable with respect to this Media Routing Domain: • 1 = the agent is routable. • 0 = the agent is not routable. An agent has a mode with respect to each Media Routing Domain the agent is logged in to. These modes are either routable or not routable. If calls in this mode are routable, the Unified ICM controls the agent and assigns tasks to the agent. When a call from an agent is routable for an MRD, an application instance (for example: Email and Web Manager) will not allow the agent to work on a task unless Unified ICM assigns the task. If a call from the mode is not routable, the application instance (for example: Email and Web Manager) controls the agent and assigns tasks to the agent. The system software tracks the agent's task activity by monitoring Offer Task, Start Task, and other messages from the application that describe the task on which the agent is working. For Email and Web Manager, an agent mode never changes. Each agent is always routable. Calls from an agent's mode are always routable with respect to the voice MRD. Routable NULL DBINT Number of calls currently queued for the agent at the CallRouter. RouterCallsQueueNow NULL DBDATETIME The time when the longest call in queue was queued for the agent. RouterLongestCallQ Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 47 All Tables Agent_Real_Time