McDewey

Storage Description Field Name datetime year to fraction(3) NULL If the active field is “f”, date and time that the record became inactive. dateInactive Related Topics ProfileIDMapping, on page 75 ResourceSkillMapping, on page 84 SkillGroup , on page 94 SkillGroup Database table name: SkillGroup The Unified CCX system creates a new record in the SkillGroup table when skills are associated with a CSQ in the Unified CCX Administration. A SkillGroup record describes each skill that is associated with the CSQ. Table 67: Skill Group Table Fields Storage Description Field Name int NOT NULL Primary Key Numeric identifier of the skill group. skillGroupID int NOT NULL Primary Key Numeric identifier of the skill. skillID int NOT NULL Primary Key Identifier of the Unified CCX profile that is associated with this record. profileID smallint NOT NULL Minimum acceptable skill level for agents with this skill, as set up in the Unified CCX Administration. Values range from 1 (lowest) to 10 (highest). competenceLevel boolean NOT NULL Determines whether the record is active in the CSQ: f —Inactive t —Active A record becomes inactive if the new skill group is deleted or updated. active Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1 94 Database Schema SkillGroup