/mcp• The users can listen to broadcast messages only using phone. Other clients, such as RSS reader and Web Inbox cannot be used to listen to broadcast messages. • The single inbox messages are not synchronized between Unity Connection and Exchange server. • Unity Connection stops responding to voice commands during the playback of voice messages. When using the voice-recognition input style, users needs to use key presses to either replay or delete the broadcast message. Follow the given steps to configure broadcast messaging to users: 1. Set up a way for users to access the Broadcast Message Administrator. See the Enable Phone Access to the Broadcast Message Administrator section. 2. Enable user accounts or a template to send and update system broadcast messages. See the Enabling Sending and Updating Broadcast Messages section. Enable Phone Access to the Broadcast Message Administrator To send a system broadcast message, users sign in to the Broadcast Message Administrator, a special conversation that allows them to send and update system broadcast messages. You can give users access to the Broadcast Message Administrator using either of the following ways: • Configure a Custom Keypad Mapping conversation: The Custom Keypad Mapping tool can be configured to map a key to the Broadcast Message Administrator Conversation so that it is offered to users from the main menu. See the Custom Keypad Mapping Tool, on page 252 section. • Create a call handler: See the Creating a Call Handler to Send Users to the Broadcast Message Administrator, on page 136 section. • Set up a one-key dialing option: See the Setting Up a One Key Dialing Option to Send Users to Broadcast Message Administrator, on page 137 section. • Set up a phone number and routing rule: Set up a new phone number and then add a routing rule. See the Setting Up a Routing Rule to Send Users to Broadcast Message Administrator, on page 137 section. Creating a Call Handler to Send Users to the Broadcast Message Administrator A new call handler with unique extension is created to specify the Broadcast Message Administrator as the destination to which Unity Connection sends the user after hearing the greeting. Step 1 In Cisco Unity Connection Administration, expand Call Management and select System Call Handlers. Step 2 In the Search Call Handlers page, select Add New. Step 3 In the New Call Handler page, enter a display name and the extension that users can dial to reach the call handler. Select the call handler template on which to base the new call handler and select Save. Step 4 In the Edit Call Handler Basics page, in the Edit menu, select Greetings. Step 5 In the Greetings page, select the Standard greeting. Step 6 In the Edit Greeting page, in the Callers Hear section, select Nothing. Step 7 In the After Greeting section, select Conversation and then select Broadcast Message Administrator and select Save. System Administration Guide 136 Messaging Enable Phone Access to the Broadcast Message Administrator