McDewey

Setting Up a One Key Dialing Option to Send Users to Broadcast Message Administrator You can specify that Unity Connection sends a caller to the Broadcast Message Administrator when a caller presses a particular key during the greeting. To set up a one-key dialing option for accessing the Broadcast Message Administrator, use either of the following procedures: Step 1 In Cisco Unity Connection Administration, expand Call Management and select System Call Handlers. Step 2 In the Search Call Handlers page, select the applicable call handler. If you want to set up access to the Broadcast Message Administrator from the opening greeting, select the Opening Greeting call handler. Step 3 In the Edit Call Handler Basics page, in the Edit menu, select Caller Input. Step 4 In the Caller Input page, in the Caller Input Keys table, select the applicable phone keypad key. Step 5 In the Edit Caller Input page for the key that you have selected, check the Ignore Additional Input (Locked) check box. Step 6 In the Conversation section, select Broadcast Message Administrator and then select Save. Setting Up a One Key Dialing Option from a User Greeting to Access Broadcast Message Administrator Step 1 In Cisco Unity Connection Administration, expand Users and select Users. Step 2 In the Search Users page, in the Search Results table, select the applicable user. Step 3 In the Edit User Basics page, in the Edit menu, select Caller Input. Step 4 In the Caller Input page, in the Caller Input Keys table, select the applicable phone keypad key. Step 5 In the Edit Caller Input page for the key that you have selected, check the Ignore Additional Input (Locked) check box. Step 6 In the Conversation section, select Broadcast Message Administrator and then select Save. Setting Up a Routing Rule to Send Users to Broadcast Message Administrator Step 1 In Cisco Unity Connection Administration, expand Call Management > Call Routing and select Direct Routing Rules. Step 2 In the Direct Routing Rules page, select Add New. Step 3 In the New Direct Routing Rule page, enter a display name for the new routing rule and select Save. Step 4 In the Edit Direct Routing Rule page, confirm that the Status is set to Active. Step 5 In the Send Call To field, in the Conversation section, select Broadcast Message Administrator and select Save. Step 6 In the Routing Rule Conditions table, select Add New. Step 7 In the New Direct Routing Rule Condition page, in the Dialed Number section, select Equals and enter the phone number that has been set up for access to the Broadcast Message Administrator. Select Save. Step 8 In the Direct Routing Rule menu, select Direct Routing Rules. Make sure that the new routing rule is in an appropriate position in the routing table. Step 9 (optional) If you want to change the order of routing rules, select Change Order. In the Edit Direct Routing Rule Order page, select the name of the rule you want to reorder, and select the Up or Down arrow until the rules appear in the correct order. Select Save. System Administration Guide 137 Messaging Setting Up a One Key Dialing Option to Send Users to Broadcast Message Administrator