/mcpWhile specifying the user account settings, you can assign multiple roles to a particular user through Edit Roles page. The role you assign to the user account defines the privileges and tasks that an administrator can perform. Note Message Waiting Indicator Unity Connection can set message waiting indicators (MWIs) at up to 10 extensions for a user when new voice messages arrive. When a user account is added, Unity Connection automatically enables the MWI at the primary extension for the user. You can change MWI settings, add or delete MWI extensions in Cisco Unity Connection Administration on the Message Waiting Indicators page for a user. In a SCCP integration with Cisco Unified CM or in a SIP trunk integration with Cisco Unified CM 7.1 and later, Unity Connection can also send message counts to supported Cisco IP phones. You cannot specify MWI settings for user templates. Note Transfer Rules The transfer rules specify how Unity Connection handles calls transferred from an automated attendant to user phones. As per the call transfer settings, Unity Connection can either release the call to the phone system, or it can supervise the transfer. When Unity Connection is set to supervise transfers, it can provide additional call control with call holding and call screening for indirect calls: • With call holding, when the phone is busy, Unity Connection can ask callers to hold. Unity Connection manages each caller in the queue according to the settings that you configure. The wait time in the call holding queue for the first caller in the queue defaults to 25 seconds. If the caller is still on hold after this amount of time, Unity Connection asks if the caller wants to continue holding, leave a message, or try another extension. If the caller does not press 1 to continue holding, or press 2 to leave a message, the caller is transferred back to the Opening Greeting. If call holding is not selected, callers are sent to whichever user greeting is enabled. • With call screening, Unity Connection can ask for the name of the caller before connecting to a user. The user can then hear who is calling and, when a phone is shared by more than one user, who the call is for. The user can then accept or refuse the call. If the call is accepted, it is transferred to the user phone. If the call is refused, Unity Connection plays the applicable user greeting. System Administration Guide 275 User Settings Message Waiting Indicator